Refund policy

Due to almost all our products being perishable, returns are not allowed. If you receive a damaged or defective perishable item, please email us (info@iconmeats.com) with the following information:

• Order number for the item
• Date of arrival
• Description of condition and photos of order at time of arrival
• Whether you would prefer a refund or replacement

We will then contact you to rectify the situation. Please remember we all work hard and do our best, as do you, but mistakes are made, many of them out of our control, so please be patient and understanding. We appreciate it! 

If a refund is needed, we will refund your order using the method that you used for the purchase, please allow 24 hours for us to process the refund and the normal timeframe for your payment provider to process the refund on their end (usually 3-7 business days).